Frequently Asked Questions about Reali.com

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Reali Buyers and Sellers save thousands with our flat transaction fee that is based on the listing price of the home. Our fee for both Buyers and Sellers is $950 for homes up to $250,000, $4,950 for homes up to $750,000, and $9,950 for homes priced over $750,000. Buyers receive a full refund of the Buyer’s agent commission (typically 2% to 3%) as a cash back refund at the close of sale, minus our fee.

Will the flat fee be for both Buyers and Sellers?

Yes, the flat fee is the same for both Buyers and Sellers and is based on the listing price of the home, not the final selling price.

Who are you?

We are a company founded and run by tech innovators, real estate visionaries, and some of the top minds from Silicon Valley and from around the world. It is a collaboration that has never before seen before.

Do I get the same protection working with Reali as with a conventional real estate company?

Yes, you get the same protection afforded you as any conventional real estate brokerage company, but with complete transparency. We believe you should be in the driver's seat, and we are here to support you at every step. We are licensed in California and have the same fiduciary responsibility to you as any real estate company would.

What is the Reali philosophy?

We believe that the current real estate model is outdated and convoluted, with too much money going into the hands of agents, instead of Buyers and Sellers. We’ve integrated advanced mobile technology, detailed analytics and expert human interactions to assist Buyers and Sellers throughout the entire homeownership journey. We believe in complete transparency and open bidding, which removes constraints on Buyers and Sellers to create a faster, easier process and more fluid market.

What kind of experience do you have selling real estate?

Our Reali Experts have a combined total of 100+ years of experience in Silicon Valley real estate.

How will you communicate with me?

A Real Expert will discuss with you the best mode of communication and how often you prefer to be communicated with.

Who else will be working with me?

The entire Reali Team is here to work for you.

What do you do?

We are a full service real estate company representing both buyers and sellers. We guide you through the real estate transaction process from start to finish.

What do I do if I already have an agent?

When you choose to work with Reali, we represent you.

Are you hiring?

Yes. Check our careers page or email us at jobs@reali.com and tell us why you’re special.

What are your fees?

Reali Buyers receive a full refund of the Buyer’s agent commission (typically 2% to 3%) at the close of sale, minus our flat transaction fee. There’s usually no out-of-pocket cost to you as a Buyer. The flat fee is based on the listing price of the home: $950 for homes up to $250,000, $4,950 for homes over $250,000 and up to $750,000, and $9,950 for homes priced over $750,000. Let us do the work, while you focus on spending your cash bonus!

What if the home I buy is listed for under $250K but sells for $255K? How much will I pay?

Your flat fee would be $950. The flat fee is based on the listing price, not the final selling price.

How can I calculate my cash back bonus?

For a specific listing, you can ask a Reali Expert what the cash back will be, although the final cash back amount is based on the final selling price.Reali Buyers receive a cash back refund of the entire Buyer’s agent commission, typically 2.5-3%. You can also go to reali.com/buy and use the Reali calculator to see how our cash back bonus works.

How do I know I am taken care of without a buyer's agent?

All Buyers are assigned a Reali Expert, a licensed real estate professional, to help you understand the entire buying process. Plus, someone will be available to answer any questions from 8AM to 8PM, 7 days a week. We're here to help.

I am already working with an agent, can I bring them with me when working with Reali?

When you choose to work with Reali, we will represent you.

What are the advantages of working with Reali?

Reali is a real estate marketplace that believes the current model of real estate is outdated. We believe in complete transparency and an open bidding process which removes the constraints on buyers and sellers to create a more fluid market.

Can I meet or talk to a Reali Expert anytime?

Licensed real estate experts are available to help you by chat or phone from 8 AM to 8 PM, 7 days a week. We are also available to meet with you in person by appointment.

What if I find a home to purchase and it is not on your app? Can I still buy it through you?

Sure, just call the Reali team and we will work out the details for you.

Can a Reali Expert show me available homes?

If the home is not listed by Reali, a Reali Expert will accompany you to a viewing. If the home is listed by Reali, you can view it at your convenience using our On-Demand Open House feature.

How does the Buyer Cash Back benefit work?

Reali Buyers receive a cash back refund of the entire Buyer’s agent commission, typically 2.5-3%. This means many thousands of dollars for Buyers to use toward their mortgage, to pay for upgrades or anything else they desire. The flat fee is based on the listing price of the home: $950 for homes up to $250,000, $4,950 for homes up to $750,000, and $9,950 for homes priced over $750,000.

Can I only work with you to purchase homes listed by Reali?

You can work with us on any property listed in the Multiple Listings Service (MLS) for the SF Bay Area. We can even help you with listings not on the MLS. You can still use the Reali app and receive our exclusive Buyer Cash Back benefit when we represent you, even if we are not listing the home you want to purchase.

Is this an app-only experience, or will I work with an agent?

Both! Reali’s innovative app works in concert with our experienced team of Reali Experts to ensure a smooth and interactive transaction. Every Reali Expert is a licensed real estate professional, who can guide you through every step of the process. Importantly, Reali Experts do not work on commission, so they are driven by your success, not theirs. Your Reali Expert is also supported by Reali mortgage experts and an extended team of project managers, escrow managers, and more.

What are your fees?

What benefits do you offer Sellers?

Reali offers the most robust Seller's package on the market, with in-depth pre-sale preparation, property, neighborhood and pricing evaluations, SmartStaging, and on-going advice. We also offer a multi-tiered marketing plan with digital emphasis for today's Buyers, all for a flat Seller transaction fee. This allows Sellers to keep thousands of dollars in their pockets. Learn more about Seller fees

What is SmartStaging?

This is an exclusive benefit to Reali Sellers, where we equip your home with innovative technology aimed at presenting and protecting your investment in the best possible ways.

What is IdeaStaging?

Reali recently introduced exclusive and innovative IdeaStaging technology, which allows prospective buyers to virtually view multiple living space options through the Reali app. Buyers can see how rooms could look when fully-decorated in various styles. For example, they can see a room with a modern, retro or classical twist, or view a third bedroom as an office instead. The IdeaStaging package is offered to sellers at no extra charge.

Will a real agent represent me?

Yes! A dedicated Reali Expert will be assigned to you. Every Reali Expert is a licensed real estate professional, who can guide you through every step of the process. Importantly, Reali Experts do not work on commission, so they are driven by your success, not theirs. Your Reali Expert is also supported by an extended team of project managers, escrow managers and more.

Will my listing only appear on the Reali app?

Listings will appear within the Reali system, as well as MLS and other sites that pick up the MLS feed (i.e. Zillow, Trulia, etc.). Our extensive marketing program ensures that as many Realtors® and prospective buyers as possible can find your listing.

Do you manage open houses like other Realtors®?

We offer traditional open houses on a case-by-case basis. As an exclusive benefit, Reali-listed homes can be set up as an On-Demand Open House with your permission, which allows buyers to view a home at their convenience. This provides maximum exposure of your home.

Can I sell my home through Reali?

Absolutely, we are currently working in many Bay Area cities. A Reali Expert can provide you more information and direction. Please call us at 1-844-Hi-Reali (1-844-447-3254).

How can I visit a home listed on the app?

If you are an iphone or Android user you can simply go to a listing in the app and click "Visit Home" and set a date and time at your convenience. If the home is represented by Reali, buyers can view the home On-Demand using the keyless entry and bluetooth beacons. If the property is not represented by Reali, an Expert will meet you at the home to open the door.

When I find a home, how do I make an offer?

Simple. Use the app to go to the listing you like and click “Place an Offer”. Follow the guided steps to complete the bid. Once your offer is received, your Reali Expert will review everything and contact you with any questions, prior to submitting the offer to the Seller.

How do I get qualified?

Go to the Qualifications page on the app to upload your documents. Reali will review all necessary documentation to be submitted with your offer. If pre-approval is required, we can refer you to a Reali-approved lender, or you can choose your own. Either way, we will talk you through the process, so you can prepare.

Is the Reali app compatible with iOS and Android?

We support iOS 9.0 and later systems, iPhone 5 and newer models. We also have an app for Android users.

Is the Reali app compatible with iOS and Android?

We support iOS 9.0 and later systems, iPhone 5 and newer models. We also have an app for Android users.

When are Reali Experts available?

Our experts are available 7 days a week, from 8am-8pm PST. Chat with an expert via the Reali app, contact them via email or call them at 1-844-Hi-Reali.

Where is Reali available?

We currently serve most of the entire SF Bay Area, as well as Sacramento and Solano Counties, and the city of Roseville, with more areas coming soon. Visit the Cities section of the site or go to Filter > Locations in the Reali app for more details or to be notified when your market is added.

What is a Reali Expert?

Reali Experts are licensed real estate professionals, with deep experience helping people buy and sell homes. They are available to answer any questions you may have, and to help make the entire transaction (buying or selling) smooth and easy.

When are Reali Experts available?

Our experts are available 7 days a week, from 8am-8pm PST. Chat with an expert via the Reali app, contact them via email or call them at 1-844-Hi-Reali.

Can a Reali Expert show me available homes?

If the home is not listed by Reali, a Reali Expert will accompany you to a viewing. If the home is listed by Reali, you can view it at your convenience using our On-Demand Open House feature. You may contact your Reali expert at any time during your home viewing experience. They are available 7 days a week, from 8am-8pm PST via the Reali app, email or phone at 1-844-Hi-Reali.

Is the Reali Expert going to be my agent?

Yes, our Reali Experts are licensed real estate professionals and will represent you all the way through the transaction process.